PLUGABLE USB-C TRIPLE DISPLAY 4k Stopped working


#1

Been using this docking station for 6 months and has been great. From android development to gaming…
That being said I am now down 1 of the three monitors. The 4k isn’t working. I have swapped cables and swapped monitors. The device hasn’t overheated either and is cool to the touch.

In total honesty when my laptop would go to power saving mode I needed to unplug the hub and it would come back to normal. Now however it won’t work at all with either my laptop nor my computer.


#2

Hello Erik,

Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.

Worst case we may need to offer you a pretested replacement under warranty, but let’s get a quick look at the dock with our diagnostics and see what we can find out.

We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the dock into your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry

Senior Engineer
Plugable Technologies


http://plugable.com | http://performance.plugable.com/


closed #3

This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.