Plugable USB-C 4K Keeps Disconnecting and Reconnecting (‎UD-6950PDZ)

USB Docking Stations UD-6950PDZ
1

I have a USB-C 4K which disconnects and reconnects. This has become a nuisance as when the docking station disconnents, all contents are moved to my primary monitor. When it automatically reconnects, I have to rearrange my extend monitor (the docking station). I’m running the latest DisplayLink drivers and have disables USB-C power saving options. Are you able to assist?

INFO :
-If relevant to the trouble shooting, iam using an Alienware M18 R1 2023. Thanks!

2

Hi,

Thanks for contacting us! I am sorry this is not working as expected.

Based on your description of the behavior, the most common cause of the disconnections is either an out of date graphics driver, or USB power configuration. Our first step is to get some additional information from your system using our log-gathering tool: PlugDebug, when you have a moment:

  1. Keep the docking station connected to the computer with the displays and devices connected to the docking station
  2. Download and run our PlugDebug utility ( http://plugable.com/support/plugdebug )
    2a) For Windows: Download the PlugDebug Utility, then Right-click on the PlugDebug application and run as administrator
    2b ) For macOS: Click on the red button “Generate PlugDebug Report (Deprecated Pending Update)” to expand the section, select the PlugDebug utility from the Downloads pop-up on the Dock, or double-click if saved to the Desktop
    2c) Follow the on screen instructions to launch the application
  3. Click the “Start” button to begin gathering logs from the system
  4. When completed the application will pop-up a message with the name of the zip file containing the logs on the user desktop directory
  5. Please attach this zip file to your reply email to ‘support@plugable.com’ with the subject line ‘Ticket #416327 - Attention Pat’

This will allow us to examine some log files from your system to help determine the next steps.

Thank you,

Pat
Plugable Technology
support@plugable.com

3

Hello,

We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact support@plugable.com and we’ll be happy to help.

Thanks,

Pat
Plugable Technologies