Plugable USB -> audio/mic adapter. Mic not working (gain very low)

My Windows 10/X64 system sees the USB audio MIC. However, when I run a test inside of control panel the output is VERY low. The system states that it cannot hear me.

when I plug my headset directly into my sound card in/out it works fine.

Any ideas? The Mic plug on the headset is a TRS plug so it should work.