Plugable USB audio adapter mic port not working, need help.


#1

Hi, i just received the Plugable USB audio adapter and the mic doesnt work. I checked everything it was incompatible with and my mic should be fine, the drivers are installed and the headphone jack works as well. If there is anything else you need to know please ask.


#2

Hello,

Thanks for contacting us! I do apologize for any trouble you’ve had with our USB Audio Adapter, and I’d be glad to help! Just to confirm, what make/model of microphone do you have? Does your microphone set have a Tip Ring Sleeve, TRS jack like the one shown on this blog post? https://dxg49ziwjgkgt.cloudfront.net/…. The microphone will have to have a TRS type connection to work with the USB Audio Adapter.

If your microphone is TRS, lets make sure that we have the adapter selected as your default audio device. It would also be helpful if you would make sure that the adapter and microphone are connected, and run our handy diagnostic tool at this link: https://plugable.com/support/plugdebug/. A folder with the results will be placed on your desktop when finished. If you would, please contact us directly at support@plugable.com with Ticket #232591 and attach the folder for me to review.

Thank you,

Kevin
Product Owner
support@plugable.com


#3

I do apologize but i missed the part compatibly about my headset, i am using a hyper x but its fine, i already got something to fix it and its working, i wont be sending it back as the shipping will cost way more then the product itself.


#4

Hello,

Thanks for the reply. Again, I do apologize for any trouble you had with the adapter. What did you find to be the fix? It may help other users out in a similar situation?

I am glad to see that things are working. If you have any further questions, please contact us at: support@plugable.com and we’ll be glad to help!

Thank you,

Kevin
Product Owner
support@plugable.com