Thank you for contacting us, I am sorry, this M.2 SATA III SSD is not compatible with our enclosure.
The Plugable USBC-NVME is compatible only with M.2 NVMe SSDs, SATA III SSDs require a different USB bridge chipset and will not be correctly detected by the computer when installed into this enclosure.
If you do not have a compatible NVMe SSD to use with the enclosure please feel free to contact our support team directly at ‘email@example.com’ with the subject line ‘Ticket #331062 - Attention Pat’ and let me know the Amazon Order ID ( available from Amazon.com/orders ) and I can help to start the return process, or I would be happy to send some links to compatible NVMe SSDs that can be used with this enclosure.
Please let me know how you would like to proceed and we can go from here.
I apologize for this inconvenience and look forward to your reply email.