Plugable USB 3.0 Docking Station - Monitor keeps blacking out when going into fullscreen


#1

When a large window is open on my monitor or in fullscreen the monitor blinks out and in. It also randomly blacks out for a few seconds. If anyone can fix this problem it will be greatly appreciated.


#2

Hi James,

Thanks for posting. I’m sorry the monitor is blinking when connected to the docking station. I’d be happy to help.

There could be a few things happening here, but the best first step would be insure the drivers are installed correctly for the dock. Please follow these steps:

  1. Disconnect the dock from the computer and please remove the power cable from the dock so it turns off completely. Please keep it disconnected until the last step.

  2. Uninstall the DisplayLink Core software from Control Panel->Programs. Don’t worry if this fails, just move onto the next step

  3. Download and run the DisplayLink cleaner tool, found here:
    http://displaylink.com/techsupport_fi…

  4. Once the Cleaner has been run, reboot (even if not prompted to)

  5. Now download and run the 7.7 M4 DisplayLink software, found here:
    http://displaylink.com/support/sla.ph…

  6. Reboot, even if not prompted to

  7. Once you’re back in Windows, reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your PC which will trigger the final portion of the installation

Please let us know if that helps, and we can go from there.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#3

Is there a mac version to these steps?

Thanks!


#4

Hi James,

Thanks for getting back. You didn’t mention what operating system you were using earlier so I took a guess :slight_smile:

You don’t mention which version of Mac OS X you are using, but many users experience issues running DisplayLink-attached USB displays with OSX 10.9.x (Mavericks) as well as 10.10 (Yosemite). Because the behavior can be undesirable on many Macs, since the release of Mavericks we have not been recommending our USB graphics devices for use on Mac systems.

Plugable and DisplayLink have opened tickets with Apple to resolve the issues, but we have no indication if or when they will chose to do so. (As I understand it, DisplayLink has fixed what they can at the driver level, but there’s issues related to the OS itself at this point that were not present in 10.8.5 and earlier.)

We outline some of the more troublesome issues on our site if you’re interested:
http://plugable.com/2013/10/22/multip…
http://plugable.com/2014/10/22/to-10-…

DisplayLink has recently released a beta driver to try and resolve some of these issues, and we have detailed this in a blog post here – > http://plugable.com/2015/03/16/displa…

I would recommend trying the beta version of the driver for now to see if that helps with the issues you are seeing.

Thanks,

Bob
Plugable Technologies


#5

Went ahead and downloaded the beta. Not sure if I got rid of the old drivers correctly. Still the same issues. It really is a shame that a disclaimer wasn’t given earlier about newer OS not being compatible. It’s rendered my Plugable useless for the display.


#6

Hi James,

The docking station product pages on our website and our product listings on Amazon for the docks have the disclaimer that Mac is not supported. If you have suggestions for improving the listings please let us know and we would be happy to see if they could be incorporated.

We never want anyone stuck with a product that they can’t use, and we have a no-hassle 30 day return policy on all of our products. The fastest way to get a full refund would be to use the automated system at amazon.com/returns. If you are outside of the 30 day windows shoot us an email at support@plugable.com with your Amazon Order ID number and we can start the refund process directly.

Thanks,

Bob
Plugable Technologies


#7

Thank you so much for the quick feedback. Will start the process immediately.

Have a great day.


#8