Plugable unit suddenly stops working

After using the unit for a couple of weeks the USB connection between the laptop and the unit quit working - the power light is on, the USB connection light is off. I’m using a Dell laptop with Windows 10.

Hello Chris,

Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.

If you haven’t already done so, fully unplug the hub from all devices, power, and USB cable to the host computer. Wait about 30-60 seconds, then reconnect the power cable first, USB host cable next, and USB devices last. Sometimes a reset in this order can resolve this issue.

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies