Plugable UGA-3000 _Third Monitor appears but is not usable.


#1

Plugable UGA 3000, third monitor issues. Once third monitor is added with the Plugable device, the screen appears then freezes. Icons brought into the third screen will disappear but can be brought back if you are able to highlight the icon by selecting where it was placed (icon is still invisible). Also, mouse pointer will trace as it move across third screen. This only occurs on one of our client machines. Plugable device works on other machines without issue.


#2

Hi Julian,

Thanks for posting. Very sorry to hear of the frustration with our adapter, and I’ll be happy to help! Based off of your description we’ll want to examine some log files to see if they can tell us what is happening. To help us do so please download and run our diagnostic utility PlugDebug --> http://plugable.com/support/plugdebug just after the behavior has occurred so we can try and capture it. When the utility completes it will notify you a file has been created and provide our direct email support address to send the file (support@plugable.com). Please send the file to that address with ‘Ticket 135977’ in the subject line so we can match everything up.

Thank you,

David W.
Plugable Technologies
www.plugable.com/support


#3