Plugable UGA-3000 not recognized by latest driver


#1

Hi Support

I bought a Plugable UGA-3000 last week at Amazon and installed the DisplayLink USB Graphics Software for Windows 7.9 M5.exe on a windows 7 64-bit system.

The dongle is recognized in device-manager as a Plugable UGA-3000 with Hardware-IDs:
USB\VID_17E9&PID_4324&REV_0121
USB\VID_17E9PID_4324

but Windows and the Installer does not recognize the dongle and does not install a driver or finish the configuration step in the installer.

Do you have a driver version available recognizing the Hardware-Ids as a Graphical Display?

Thank you in advance,

Frank


#2

I need to ask for logs to give you a better answer.


#3