Plugable UD 3000 not working with HP Spectre x360 13


#1

I just tried to connect my new HP Spectre x360 13 to my Plugable-UD 3000 and I get no display on my second monitor. I checked the device manager and it is OK, I would appreciate any help.

Thanks,

George


#2

Hello George,

Thanks for the post! I’m sorry your docking station isn’t working as expected but I’m happy to help.

Thank you for double checking the device manager, and for providing the model numbers. That said, I’d like to get a little more information about your system if that’s ok with you? To do so please send the output of our diagnostic utility PlugDebug (http://plugable.com/support/plugdebug) to support@plugable.com. This will help me determine the next steps.

If you wouldn’t mind, please reference “Ticket 179567” in the subject line.

Thank you!


#3