Plugable TBT3-UDC1 Not detecting External Monitors on MSI GS66 Stealth

[Koegan]

Hi, I’m trying to use the Thunderbolt 3 port (USB 3.2 Gen 2 Type C) on the MSI GS66 Stealth. All my other peripherals run just fine (Mic, Keyboard, Ethernet, Mouse, etc) except for the two display ports.

Both displays are connected via DP, of which only one is detected yet shows no image.

1. AGON AG271QG4 (detected but no image)
2. ASUS VE278 (Not detected at all)

I’m not trying to charge via the dock I’m just trying to have a powered dock to run all my peripherals

Thanks,
AJ

[Koegan]

Update:
I did actually manage to fix this issue following the steps provided here https://support.plugable.com/t/brand-new-unboxed-monitors-not-being-seen/20710

TLDR: Reinstall graphics drivers with TB3 unplugged, replug after reinstall.

Thanks,
AJ

[Evan_K]

Hello AJ,

Thank you for reaching out to Plugable Support!

I am glad to hear that you were able to troubleshoot this issue on your own using resources from another post.

Please do not hesitate to reach out to Plugable Support on this forum or directly via email if you run into any other issues with your TBT3-UDC1.

Thank you,

Evan
Plugable Technologies