Plugable slows down internet by 50%

[adigamon]

When I connect my laptop to the internet via Plugable it slows the connection by 50% vs. directly connecting. Both are wired ethernet, and I just move the ethernet cable from the Plugable to the laptop - so everything else stays constant. I upgraded to the latest driver from the website.

Any ideas?

[Pluga_Bob]

Hello Adi,

Thank you for posting! I am sorry things are not working as expected while using your UD-3900 docking station, and I would be happy to assist.

Based on your description of the behavior, our next step is to get some additional information.

Can you please send an email to our direct support email address → support@plugable.com with ‘For ticket #- 445113’ in the subject line that contains the following information?:

1. The Amazon Order ID number for your UD-3900 purchase

For your reference, that information is typically available from here → https://amazon.com/orders

2. While the UD-3900 is connected to your computer and the Ethernet network cable is connected to the UD-3900 (even if not performing as expected), the output of our diagnostic utility PlugDebug → https://plugable.com/pages/plugdebug

That information will help us to determine the next steps.

*** IMPORTANT NOTE - Please do NOT post the information we requested above here in our public forum (it contains personally identifiable information) ***

Apologies for the frustration, and thank you for giving us the chance to help!

Bob
Plugable Technologies