Plugable not working after intial setup

I have approved the device on my PC and everything seemed to be working fine. After shutting down the PC the Plugable will no longer recognize data. It can charge a device but when I try to use the USB ports for data it wont recognize them. The Ethernet port is no longer working as well. I checked and the product is still approved by my PC. Please help

Hi Chris,

Thanks for posting! We replied yesterday to the email you sent directly to with the next steps (please only reply to the direct email so we can keep all communication in one place).

Thank you!