running windows 10-- I have the pluggable doc - pluged into the USB-c port on ly labtop ans 2 Hdmi monotors connectd to doc-- worked briefly upon startup- now both screens black un-plugging and plugging does not help- restart does not help-- is there a driver i need to download?
Thank you for contacting Plugable! I’m sorry that the dock isn’t working as expected, and I’d be happy to assist.
Based on your description of the behavior, our next step is to get some additional information.
Can you please send an email to our direct support email address (firstname.lastname@example.org) with “For ticket # 410103” in the subject line? In the email, please include the following information:
- The Amazon Order ID number for your docking station purchase
- While the docking station is connected to your PC (even if not working as expected), the output of our diagnostic utility PlugDebug: https://plugable.com/pages/plugdebug
This information will help us to determine the next steps.
** Please do not post the above information here in our public forum (it contains personally identifiable information) **
Apologies for the frustration, and thank you for giving us the chance to help!
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