Plugable does not show under Display Adapters in Device Manager

I use Plugable 3900 with two laptops. It works fine with one (W10, b1709). With the second laptop (W10, b1703), the mouse and the keyboard work, but no display can be found. Also Plugable is not showing under Display Adapters in Device Manager. Both laptops have the latest DisplayLink drivers.

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I’m going to send you some instructions over email on how to get us some more detailed information from the affected system. If you don’t see that email but see this message, please contact me at support@plugable.com so I can help!