Plugable digital viewer

i have the plugable digital viewer 2015 i think is the version and it used to work. i am on Windows 10. the light is on and i can see old pics i took with the microscope in the app but i cant get the microscope to view the object on my plugable board it does not seem to be showing me the grid at all.

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Thanks for reaching out!

What exactly do you see through the preview window? If you could send over a screenshot, that may help diagnose the issue.

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