Plugable 7 port usb 3 hub freezes windows 7 shutdown process!


#1

My Plugable 7-port USB 3.0 hub model USB3-HUB7-81X freezes windows 7 x64 shutdown process. Computer will not shutdown when hub is plugged in. Even with nothing plugged into the hub. I have tried multiple USB 3.0 ports. This was purchased off amazon Jan 2nd.


#2

Hi TG,

Thanks for contacting Plugable support, and sorry to hear about the issues encountered while setting up our device- we’ll be happy to help!

So we don’t have to play 20 questions to be able to recommend the right troubleshooting steps, could you please run our support tool, PlugDebug, and email the .zip file it creates on your desktop to support@plugable.com with a link to this thread.

Please be sure to have the device attached directly to a USB port on your computer while running the tool as this helps us to collect relevant errors about the device when the tool is run. Being able to review complete system details in a standard format helps us to more quickly recommend the right steps.

Instructions to download and use PlugDebug are at the link below:
http://plugable.com/support/plugdebug

Once we’ve had a chance to review the support logs from PlugDebug to see exactly the state of the device and several details about the system’s hardware and software state we’ll be able to recommend the right steps.

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and and best wishes!

Jeff Everett
Plugable Technologies


#3