I just installed this device and so far it is working properly. Though it is titled to have seven ports, Can you help?
Thanks for posting your question here! The Plugable 7 Port USB 2.0 Hub has five ports on the sides and two upward facing ports which are placed under a slider cover near the LEDs.
If you push the slider cover open as shown in the image below, you will see the two remaining ports.
If you ever need any help or information regarding any of our products, feel free to post back here or shoot us an email at support at plugable.com. We are here to help!