Plugable 3.0 ethernet connection not working


#1

The ethernet connection on my plugable 3.0 does not light up when a cable is connected to it. i have double checked the cables, the drivers and the server etc. and all seems fine.
any help appreciated


#2

Hi Gavin,

Thanks for contacting us. I’d like to help.

I am going to make an assumption that you are using one of our USB 3.0 docking stations. I know you said you checked the cables and drivers, but may I ask if you are connecting the Ethernet adapter to an Ethernet hub as opposed to an Ethernet switch? The Ethernet adapter in the docking station does not support half-duplex operation and as such won’t work when connected to a hub.

If that isn’t the cause of your symptom, we have developed a utility called PlugDebug which gathers some information about your system. It is available from this link:

http://plugable.com/support/plugdebug

If you could run that program (with the Ethernet adapter and cable connected, even if they aren’t working) and send the .ZIP that the program creates to support@plugable.com with ‘Ticket 82714’ in the subject line we can determine the next steps.

Bob
Plugable Technologies
www.plugable.com/support


#3