So I got the product to maximize speed on an older pc and use it for other things. Trouble on the PC is that it is only transering up 100mbps. I have 1g going through everywhere else and working just fine. All except for when I use this Adapter. Drivers are up to date, windows 10 os. Any ideas?
Thanks for contacting us! I do apologize for any trouble you’ve had with our USB 3.0 Adapter, and I’d be glad to help! There are many factors which may be affecting network speeds. It would be very helpful if you were to make sure the adapter was plugged in, and run our diagnostic at the following link: https://plugable.com/support/plugdebug/. A folder with the results will be placed on your desktop after running the tool. If you would, please respond to this email and attach the folder for me to review!
Please contact us directly at: firstname.lastname@example.org, with Ticket #238969 in the subject line, and include the debug results and your Amazon order number. In the meantime, I would like to direct you to this blog post where we outline some factors that might improve your network speed: http://plugable.com/2015/12/10/getting-the-best-speed-from-your-network-adapter/. I hope this helps, and look forward to hearing back from you!
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