Pluable USB 2.0 Display adapter drops connection


#1

Have this weird problem. the adpater drops connection every 40 minutes to 1 hour or so.

Everytime it happens, the green light goes. I have to disconnect the USB cable and reconnect again and it solves the problem.

very annoying


#2

Hi Eric-

Thanks for posting, and sorry to hear about the disconnects. I’m confident we can get you up and running normally with a software fix or an exchange if that is necessary.

As a first troubleshooting step, can you please verify if you’re connecting the adapter to your PC directly, or via a USB hub? If you’re using a hub, please try connecting directly. If you’re already connecting directly, let’s try a USB port (on the other side of the laptop if it’s a notebook computer, or try switching from back to front USB inputs if a desktop.

If you don’t see any difference from this quick step, please reply with the output from the DisplayLink support tool, attention Jeff, to support@plugable.com

Instructions for using and downloading of the tool are here: http://plugable.com/support/tools/dis…

Best wishes-

Jeff Everett
MCITP Enterprise Support Tech
Plugable Technologies


#3