Have this weird problem. the adpater drops connection every 40 minutes to 1 hour or so.
Everytime it happens, the green light goes. I have to disconnect the USB cable and reconnect again and it solves the problem.
very annoying
Hi Eric-
Thanks for posting, and sorry to hear about the disconnects. I’m confident we can get you up and running normally with a software fix or an exchange if that is necessary.
As a first troubleshooting step, can you please verify if you’re connecting the adapter to your PC directly, or via a USB hub? If you’re using a hub, please try connecting directly. If you’re already connecting directly, let’s try a USB port (on the other side of the laptop if it’s a notebook computer, or try switching from back to front USB inputs if a desktop.
If you don’t see any difference from this quick step, please reply with the output from the DisplayLink support tool, attention Jeff, to support@plugable.com
Instructions for using and downloading of the tool are here: http://plugable.com/support/tools/dis…
Best wishes-
Jeff Everett
MCITP Enterprise Support Tech
Plugable Technologies