PL2303 Drivers USB to serial ( http://plugable.com/drivers/prolific/ ) not installing on 10.7.3


#1

It appears the preflight script is failing?

5/3/12 3:48:01.695 PM installd: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 “An error occurred while running scripts from the package “PL2303_1.4.0”.” UserInfo=0x10ff8d700 {NSFilePath=./preflight, NSURL=file://localhost/Volumes/PL2303_1.4.0/PL2303_1.4.0.pkg, PKInstallPackageIdentifier=com.prolific.driver.PL2303, NSLocalizedDescription=An error occurred while running scripts from the package “PL2303_1.4.0”.} {
NSFilePath = “./preflight”;
NSLocalizedDescription = “An error occurred while running scripts from the package \U201cPL2303_1.4.0\U201d.”;
NSURL = “file://localhost/Volumes/PL2303_1.4.0/PL2303_1.4.0.pkg”;
PKInstallPackageIdentifier = “com.prolific.driver.PL2303”;
}


#2

I’m getting some other information which may be of use. It appears installd is actually crashing :
Process: installd [23293]
Path: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd
Identifier: installd
Version: ??? (???)
Code Type: X86-64 (Native)
Parent Process: installd [23287]

Date/Time: 2012-05-04 07:50:20.294 -0700
OS Version: Mac OS X 10.7.3 (11D2001)
Report Version: 9

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
objc[23287]: garbage collection is OFF
*** multi-threaded process forked ***

Thread 0 Crashed:
0 com.apple.Foundation 0x00007fff870d8f54 ___NEW_PROCESS_COULD_NOT_BE_EXECD___ + 5
1 com.apple.Foundation 0x00007fff86fc3f05 -[NSConcreteTask launchWithDictionary:] + 3779
2 com.apple.PackageKit 0x00007fff86c74dba -[PKInstallTask run] + 358
3 com.apple.PackageKit 0x00007fff86c8c8b5 -[PKRunPackageScriptInstallOperation _runPackageScript:packageSpecifier:component:scriptName:error:] + 905
4 com.apple.PackageKit 0x00007fff86c8bf35 -[PKRunPackageScriptInstallOperation main] + 625
5 com.apple.Foundation 0x00007fff86fba6d8 -__NSOperationInternal start] + 705
6 com.apple.PackageKit 0x00007fff86c8a279 -[PKInstallOperation start] + 103
7 com.apple.PackageKit 0x00007fff86c88d7d -[PKInstallOperationController run] + 114
8 com.apple.PackageKit 0x00007fff86c46caf -[PKInstall _installMain:] + 1350
9 com.apple.Foundation 0x00007fff86fcc74e -[NSThread main] + 68
10 com.apple.Foundation 0x00007fff86fcc6c6 __NSThread__main__ + 1575
11 libsystem_c.dylib 0x00007fff8ef598bf _pthread_start + 335
12 libsystem_c.dylib 0x00007fff8ef5cb75 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007ff68b006bc0 rbx: 0x0000000101c6a0c0 rcx: 0x00007ff68b006bb8 rdx: 0x00000000a1a1a1a1
rdi: 0x00007ff68b006bb8 rsi: 0x0000000000000000 rbp: 0x0000000102ece580 rsp: 0x0000000102ece580
r8: 0x0000000000000008 r9: 0x0000000101c169c0 r10: 0x000000006786a823 r11: 0x0000000016b7dd0f
r12: 0x0000000000000000 r13: 0x0000000000000028 r14: 0x0000000000000016 r15: 0x0000000000000a00
rip: 0x00007fff870d8f54 rfl: 0x0000000000000202 cr2: 0x00007ff68a825100
Logical CPU: 2

Binary Images:
0x101b8d000 - 0x101b8eff7 installd (??? - ???) /System/Library/PrivateFrameworks/PackageKit.framework/Resources/installd
0x7fff6178d000 - 0x7fff617c1baf dyld (195.6 - ???) /usr/lib/dyld
0x7fff868bd000 - 0x7fff868f8fff libsystem_info.dylib (??? - ???) /usr/lib/system/libsystem_info.dylib
0x7fff86c33000 - 0x7fff86c34ff7 libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) /usr/lib/system/libsystem_blocks.dylib
0x7fff86c3f000 - 0x7fff86cd0ff7 com.apple.PackageKit (2.0.2 - 169) /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit
0x7fff86f37000 - 0x7fff86f62ff7 libxslt.1.dylib (3.24.0 - compatibility 3.0.0) /usr/lib/libxslt.1.dylib
0x7fff86f6a000 - 0x7fff86f71fff libcopyfile.dylib (85.1.0 - compatibility 1.0.0) /usr/lib/system/libcopyfile.dylib
0x7fff86f72000 - 0x7fff8728bff7 com.apple.Foundation (6.7.1 - 833.24) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8728c000 - 0x7fff87295ff7 libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) /usr/lib/system/libsystem_notify.dylib
0x7fff8729f000 - 0x7fff87314ff7 libc++.1.dylib (19.0.0 - compatibility 1.0.0) /usr/lib/libc++.1.dylib
0x7fff87315000 - 0x7fff8731afff libpam.2.dylib (3.0.0 - compatibility 3.0.0) /usr/lib/libpam.2.dylib
0x7fff8742c000 - 0x7fff8743fff7 libCRFSuite.dylib (??? - ???) /usr/lib/libCRFSuite.dylib
0x7fff8755e000 - 0x7fff8759cfff com.apple.bom (11.0 - 183) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x7fff875db000 - 0x7fff875eaff7 libxar-nossl.dylib (??? - ???) /usr/lib/libxar-nossl.dylib
0x7fff875eb000 - 0x7fff875f1ff7 libunwind.dylib (30.0.0 - compatibility 1.0.0) /usr/lib/system/libunwind.dylib
0x7fff881ac000 - 0x7fff881acfff com.apple.CoreServices (53 - 53) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff881e2000 - 0x7fff881efff7 libbz2.1.0.dylib (1.0.5 - compatibility 1.0.0) /usr/lib/libbz2.1.0.dylib
0x7fff881f0000 - 0x7fff8825aff7 com.apple.framework.IOKit (2.0 - ???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8825b000 - 0x7fff8825cff7 libsystem_sandbox.dylib (??? - ???) /usr/lib/system/libsystem_sandbox.dylib
0x7fff883b2000 - 0x7fff883b6fff libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) /usr/lib/system/libmathCommon.A.dylib
0x7fff8887a000 - 0x7fff88888ff7 com.apple.AppleFSCompression (37 - 1.0) /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompression
0x7fff88889000 - 0x7fff888d5ff7 com.apple.SystemConfiguration (1.11.2 - 1.11) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff88f78000 - 0x7fff88fe8fff com.apple.datadetectorscore (3.0 - 179.4) /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
0x7fff89882000 - 0x7fff89887fff libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) /usr/lib/system/libcompiler_rt.dylib
0x7fff8a025000 - 0x7fff8a026fff libunc.dylib (24.0.0 - compatibility 1.0.0) /usr/lib/system/libunc.dylib
0x7fff8a036000 - 0x7fff8a03efff libsystem_dnssd.dylib (??? - ???) /usr/lib/system/libsystem_dnssd.dylib
0x7fff8a044000 - 0x7fff8a049ff7 libsystem_network.dylib (??? - ???) /usr/lib/system/libsystem_network.dylib
0x7fff8a2b9000 - 0x7fff8a2c4ff7 libc++abi.dylib (14.0.0 - compatibility 1.0.0) /usr/lib/libc++abi.dylib
0x7fff8a2c5000 - 0x7fff8a304fff com.apple.AE (527.7 - 527.7) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x7fff8a428000 - 0x7fff8a4abfef com.apple.Metadata (10.7.0 - 627.28) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x7fff8abd8000 - 0x7fff8abeffff com.apple.CFOpenDirectory (10.7 - 146) /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x7fff8acc5000 - 0x7fff8acc6fff libDiagnosticMessagesClient.dylib (??? - ???) /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff8b434000 - 0x7fff8b446ff7 libz.1.dylib (1.2.5 - compatibility 1.0.0) /usr/lib/libz.1.dylib
0x7fff8b963000 - 0x7fff8b964fff liblangid.dylib (??? - ???) /usr/lib/liblangid.dylib
0x7fff8c6da000 - 0x7fff8c7dcff7 libxml2.2.dylib (10.3.0 - compatibility 10.0.0) /usr/lib/libxml2.2.dylib
0x7fff8c92f000 - 0x7fff8cc4bff7 com.apple.CoreServices.CarbonCore (960.20 - 960.20) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x7fff8cca0000 - 0x7fff8cd82fff com.apple.CoreServices.OSServices (478.37 - 478.37) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x7fff8cde6000 - 0x7fff8cde6fff libkeymgr.dylib (23.0.0 - compatibility 1.0.0) /usr/lib/system/libkeymgr.dylib
0x7fff8cde7000 - 0x7fff8ce81ff7 com.apple.SearchKit (1.4.0 - 1.4.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x7fff8d0e7000 - 0x7fff8d0e9fff com.apple.TrustEvaluationAgent (2.0 - 1) /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
0x7fff8d0ea000 - 0x7fff8d0f4ff7 liblaunch.dylib (392.36.0 - compatibility 1.0.0) /usr/lib/system/liblaunch.dylib
0x7fff8d360000 - 0x7fff8d37cff7 com.apple.GenerationalStorage (1.0 - 126.1) /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalStorage
0x7fff8dd67000 - 0x7fff8ddb5fff libauto.dylib (??? - ???) /usr/lib/libauto.dylib
0x7fff8e4f5000 - 0x7fff8e5d9e5f libobjc.A.dylib (228.0.0 - compatibility 1.0.0) /usr/lib/libobjc.A.dylib
0x7fff8e9ae000 - 0x7fff8ebb0fff libicucore.A.dylib (46.1.0 - compatibility 1.0.0) /usr/lib/libicucore.A.dylib
0x7fff8ec79000 - 0x7fff8ec7bfff libquarantine.dylib (36.2.0 - compatibility 1.0.0) /usr/lib/system/libquarantine.dylib
0x7fff8ecd5000 - 0x7fff8ed17ff7 libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) /usr/lib/system/libcommonCrypto.dylib
0x7fff8ed2e000 - 0x7fff8ed2fff7 libremovefile.dylib (21.1.0 - compatibility 1.0.0) /usr/lib/system/libremovefile.dylib
0x7fff8ef0b000 - 0x7fff8efe8fef libsystem_c.dylib (763.12.0 - compatibility 1.0.0) /usr/lib/system/libsystem_c.dylib
0x7fff8efe9000 - 0x7fff8efeafff libdnsinfo.dylib (395.10.0 - compatibility 1.0.0) /usr/lib/system/libdnsinfo.dylib
0x7fff8efeb000 - 0x7fff8f1bffff com.apple.CoreFoundation (6.7.1 - 635.19) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8f1c0000 - 0x7fff8f1c5fff libcache.dylib (47.0.0 - compatibility 1.0.0) /usr/lib/system/libcache.dylib
0x7fff8f34c000 - 0x7fff8f352fff libmacho.dylib (800.0.0 - compatibility 1.0.0) /usr/lib/system/libmacho.dylib
0x7fff8f515000 - 0x7fff8f51cfff com.apple.NetFS (4.0 - 4.0) /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff8f5eb000 - 0x7fff8f68bfff com.apple.LaunchServices (480.27.1 - 480.27.1) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x7fff8fbe0000 - 0x7fff8fec2fff com.apple.security (7.0 - 55110) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff900c6000 - 0x7fff901d2fff libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) /usr/lib/libcrypto.0.9.8.dylib
0x7fff901d3000 - 0x7fff901e1fff libdispatch.dylib (187.7.0 - compatibility 1.0.0) /usr/lib/system/libdispatch.dylib
0x7fff9023f000 - 0x7fff9024efff libxar.1.dylib (??? - ???) /usr/lib/libxar.1.dylib
0x7fff90daf000 - 0x7fff90dccfff libxpc.dylib (77.18.0 - compatibility 1.0.0) /usr/lib/system/libxpc.dylib
0x7fff91266000 - 0x7fff91293fe7 libSystem.B.dylib (159.1.0 - compatibility 1.0.0) /usr/lib/libSystem.B.dylib
0x7fff91294000 - 0x7fff913fbff7 com.apple.CFNetwork (520.3.2 - 520.3.2) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff913fc000 - 0x7fff9140aff7 libkxld.dylib (??? - ???) /usr/lib/system/libkxld.dylib
0x7fff91456000 - 0x7fff9155dfe7 libsqlite3.dylib (9.6.0 - compatibility 9.0.0) /usr/lib/libsqlite3.dylib
0x7fff9155e000 - 0x7fff91562fff libdyld.dylib (195.6.0 - compatibility 1.0.0) /usr/lib/system/libdyld.dylib
0x7fff91ae0000 - 0x7fff91b0bff7 com.apple.CoreServicesInternal (113.12 - 113.12) /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesInternal
0x7fff91b0c000 - 0x7fff91b12fff com.apple.DiskArbitration (2.4.1 - 2.4.1) /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff91b13000 - 0x7fff91b1fff7 com.apple.CrashReporterSupport (10.7.3 - 349) /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport
0x7fff91b69000 - 0x7fff91b89fff libsystem_kernel.dylib (1699.24.23 - compatibility 1.0.0) /usr/lib/system/libsystem_kernel.dylib
0x7fff91fd6000 - 0x7fff91fe4fff com.apple.NetAuth (3.2 - 3.2) /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff92953000 - 0x7fff92983ff7 com.apple.DictionaryServices (1.2.1 - 158.2) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x7fff92a16000 - 0x7fff92a89fff libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) /usr/lib/libstdc++.6.dylib
0x7fff92ae7000 - 0x7fff92af9ff7 libbsm.0.dylib (??? - ???) /usr/lib/libbsm.0.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 41465
thread_create: 1
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=76.0M resident=44.9M(59%) swapped_out_or_unallocated=31.2M(41%)
Writable regions: Total=69.5M written=148K(0%) resident=2396K(3%) swapped_out=0K(0%) unallocated=67.2M(97%)

REGION TYPE VIRTUAL
=========== =======
MALLOC 40.9M
MALLOC guard page 32K
MALLOC_LARGE (reserved) 15.8M reserved VM address space (unallocated)
STACK GUARD 4K
Stack 68.6M
VM_ALLOCATE 68K
__DATA 3548K
__LINKEDIT 47.6M
__TEXT 28.4M
__UNICODE 544K
mapped file 15.6M
shared memory 12K
=========== =======
TOTAL 221.0M
TOTAL, minus reserved VM space 205.3M


#3

Hi Matt,

Here’s a link with detailed instructions on installing the USB to Serial cable on OS X. Follow these steps and if it fails, tell me where in the procedure it failed and what the outcome was.

http://plugable.com/2011/07/12/instal…

Thanks,

Jerome

Plugable Technologies


#4

The install fails between steps :
* Installing should start (takes a couple of minutes to complete)
* When it’s done you should see this:

What I get is :
“The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.”

Here are the console logs from start to finish :

5/4/12 9:26:58.672 AM Installer: @(#)PROGRAM:Install PROJECT:Install-686.3
5/4/12 9:26:58.672 AM Installer: @(#)PROGRAM:Installer PROJECT:Installer-530
5/4/12 9:26:58.672 AM Installer: Hardware: MacBookAir4,1 @ 1.60 GHz (x 4), 4096 MB RAM
5/4/12 9:26:58.673 AM Installer: Running OS Build: Mac OS X 10.7.3 (11D2001)
5/4/12 9:26:58.742 AM Installer: Prolific USB to Serial Cable driver v1.4.0 for Mac OS X Installation Log
5/4/12 9:26:58.742 AM Installer: Opened from: /Volumes/PL2303_1.4.0/PL2303_1.4.0.pkg
5/4/12 9:27:00.029 AM Installer: InstallerStatusNotifications plugin loaded
5/4/12 9:27:06.920 AM Installer: ================================================================================
5/4/12 9:27:06.920 AM Installer: User picked Standard Install
5/4/12 9:27:06.920 AM Installer: Choices selected for installation:
5/4/12 9:27:06.920 AM Installer: Install: “Prolific USB to Serial Cable driver v1.4.0 for Mac OS X”
5/4/12 9:27:06.921 AM Installer: ================================================================================
5/4/12 9:27:06.958 AM Installer: Configuring volume “Macintosh HD”
5/4/12 9:27:06.974 AM Installer: Free space on “Macintosh HD”: 86.72 GB (86724878336 bytes).
5/4/12 9:27:06.974 AM Installer: Create temporary directory “/var/folders/f_/9ll1hpl934z7h0ngz6cjzzmh0000gn/T//Install.23515jsruQG”
5/4/12 9:27:06.981 AM Installer: IFPKInstallElement (1 packages)
5/4/12 9:27:07.029 AM authorizationhost: SFBuiltinEntitled: Installer.app is not entitled for system.install.apple-software
5/4/12 9:27:07.062 AM authorizationhost: SFBuiltinEntitled: Installer.app is not entitled for system.install.app-store-software
5/4/12 9:27:07.091 AM authorizationhost: SFBuiltinEntitled: Installer.app is not entitled for system.install.app-store-software
5/4/12 9:27:07.093 AM com.apple.SecurityServer: Failed to authorize right ‘system.install.app-store-software’ by client ‘/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd’ [23520] for authorization created by ‘/System/Library/CoreServices/Installer.app’ [23515]
5/4/12 9:27:07.096 AM installd: PackageKit: ----- Begin install -----
5/4/12 9:27:08.982 AM xpchelper: could not open dyld map file: (null)
5/4/12 9:27:09.469 AM installd: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 “An error occurred while running scripts from the package “PL2303_1.4.0”.” UserInfo=0x7fbcd9d7f530 {NSFilePath=./preflight, NSURL=file://localhost/Volumes/PL2303_1.4.0/PL2303_1.4.0.pkg, PKInstallPackageIdentifier=com.prolific.driver.PL2303, NSLocalizedDescription=An error occurred while running scripts from the package “PL2303_1.4.0”.} {
NSFilePath = “./preflight”;
NSLocalizedDescription = “An error occurred while running scripts from the package \U201cPL2303_1.4.0\U201d.”;
NSURL = “file://localhost/Volumes/PL2303_1.4.0/PL2303_1.4.0.pkg”;
PKInstallPackageIdentifier = “com.prolific.driver.PL2303”;
}
5/4/12 9:27:09.506 AM ReportCrash: Saved crash report for installd[23526] version ??? (???) to /Library/Logs/DiagnosticReports/installd_2012-05-04-092709_localhost.crash
5/4/12 9:27:10.107 AM Installer: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
5/4/12 9:27:10.261 AM Installer: IFDInstallController F1D3BA80 state = 7
5/4/12 9:27:10.261 AM Installer: Displaying ‘Install Failed’ UI.
5/4/12 9:27:10.263 AM Installer: ‘Install Failed’ UI displayed message:‘The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.’.
5/4/12 9:27:10.270 AM Installer: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.


I also attempted to “null” out the preflight script by basically just making it return (exit 0) immediately, and that is what caused the crash I previously mentioned (sorry, hadn’t had my coffee yet).


#5

Also, serial number is : d11-00121574

Did I totally screw this up by using the wrong drivers or something?


#6

Hi Matt,

It looks like you have the correct driver. I’m researching the crash and will post back as soon as I have more info.

Thanks for your patience while we figure this out.
Jerome.

Plugable Technologies


#7

Hi Matt,

Let’s start by running the Repair Permissions function in Disk Utility.

After Repairing Permissions, try the install again. Does it work?

Let me know how it goes,
Jerome

Plugable Technologies


#8

There were a few repairs, to /Applications, but the repairs did not change the state of the installer.

FYI, this is a nearly brand new Mac Book Air, if that helps. I bought it less than a month ago.

As a point of reference, another coworker, using the same device, could install the drivers under 10.7.3, but I cannot. I asked him to review what I was doing, to be sure, but he had no suggestions. If it helps, I’d be happy to take a screencast just to rule out PEBCAK.


#9

Hi Matt,

In Google-ing your error message I’ve found a number of references to similar problems with different applications so I think we can rule out PEBCAK. We’re still looking for a solution and will post back when we have more to share.

Also, be sure to let us know if you find a fix or a work around.

Thanks,
Jerome.

Plugable Technologies


#10

Interestingly, I have attempted to use this device (and install process) on an iMac I have at home and am receiving the same error. I’m inclined to think that a recent patch (between the time my coworker installed the drivers and now, so 2-3 months?) has somehow disabled this.

Another option is the errors pertaining to the installer itself, and it’s interaction with the appstore. Sadly, I’ve previously run into this problem when attempting to install XCode (via the appstore). I was unable to use standard installers while the appstore was *attempting* to install an application (my problem was caused by a “paused” installer blocking attempts to install other software).

I’ll futz around with the appstore and settings and make sure it’s not unique to my computer(s).


#11

Hi Matt - Thanks for double-checking what you can there by doing that! For now, we don’t have another report of the same thing you’re seeing, but it may be that you’re on the bleeding edge of something that will hit a lot of people soon – so we definitely want to understand what you’re seeing, and find the solution.

We’ll keep looking on this side for anything that might explain things.

Thanks!
Bernie


#12

The GPG guys managed to do something that may have fixed it. Not sure how to determine that, but it might help.

http://support.gpgtools.org/discussio…

Anyway, I now have two machines (admin’d by me, unfortunately, so no “control” test) where this fails if you need someone to test.


#13

One last blurb! It installs fine on my wife’s mac mini, so it’s very likely this is something I installed interfering with the install process. Let me know if I can help.


#14

That’s great to know! OK - that gives us something clear to research (how an install can be interfered with by something else on the system). We’ll dig in and get back to you. Thank you for your patience!


#15

NP. Also, the only two machines I have successfully known of this being installed on are Mac Mini’s, but… that seems strange. Anyway, thanks for working on it!


#16