Peripheral device driver not found.


#1

“Bluetooth peripheral device driver not found”. I keep getting this error whenever I try to use bluetooth plugable with any of my bluetooth enabled devices.


#2

Hi Chaitanya,

Thank you for posting here. I’m sorry about the problems getting your Bluetooth device connected.

Generally we see that error when there is a problem with the driver installation, especially in Windows 7.

Could you run our diagnostic program? It will gather device information and installation logs that will help me understand what is happening.

To do this, please plug the adapter into your computer, then go to this page, and follow the instructions there:

http://plugable.com/support/plugdebug

When you run the program, it will create a zip file on your desktop with your computer name and the date. Please send that file directly to our support email address: support@plugable.com.

Put “For Ticket #200539” in the subject line.

Of course it it turns out something is wrong with the adapter, we will get a replacement out to you right away.

Thanks!

David
Plugable Support


#3