PDF Manual

[mrdfpp]

I need the entire manual in PDF format. Thanks.

[MichaelS]

Hello Mark,

Welcome to the community. I understand you are looking for a manual in PDF format for your UD-3900C.

To find installation guides and software installs for your UD-3900C, you can visit Plugable’s downloads page here: https://plugable.com/pages/displaylink

From there, select the download file under Versions and Download to acquire the software for your operating system. You can even select the INFO button to access installation guides.

Here is a brief article that covers the basics for setting up your docking station: https://plugable.com/blogs/news/how-to-set-up-a-docking-station

Likewise, you can also access Plugable’s Knowledge Base here: https://kb.plugable.com/ for further information.

Finally, if you have any questions regarding setup and installation, we would be happy to help you through this process, depending on your specific workstation requirements and needs. Please contact us here: https://plugable.com/pages/support and reference ticket #467522 so that we can match things up and help you with whatever further questions or concerns you may have.

Thanks,

Michael S.
Product Support Specialist
Plugable Technologies
support@plugable.com | plugable.com/support

[mrdfpp]

That’s what I saw, but that’s not what I need. Please reread the question and respond accordingly. Thank you.

Mark R. Dotson

[MichaelS]

Hi Mark,

Thank you for reaching back out. Please advise that there is no PDF manual for the UD-3900C. We keep all our documentation and resources online.

Is there a specific question or concern you have that we can help with?

I would be happy to help with setup and integration if you are experiencing any issues with your UD-3900C. If so, we ask that you please contact us here: https://plugable.com/pages/support and reference ticket #467522 so that we can match things up and help you with whatever further questions or concerns you may have.

Thanks!

Michael S.
Product Support Specialist
Plugable Technologies
support@plugable.com | plugable.com/support

[mrdfpp]

That makes no sense! If the only available device is the one connected to the Plugable and I can’t access the internet because the Plugable device isn’t online yet, what am I supposed to do? What happens if a customer can’t use another device to go online? That defeats the purpose. You guys should reconsider that strategy.

Mark R. Dotson

[MichaelS]

Hi Mark,

Thank you for your follow-up and for sharing your concerns.

We absolutely understand how frustrating it can be when a device isn’t functioning as expected and online access isn’t immediately available, especially if you’re relying on the docking station to bring that connectivity online. Your point about access to a PDF manual in these situations is well taken, and we appreciate you highlighting the potential gap in accessibility.

At this point, we want to ensure you get the best support possible, tailored to your specific setup and issue. Since we’re uncertain about the exact nature of the problem you’re experiencing, we kindly ask that you reach out to us directly through our support portal at https://plugable.com/support. Please include reference ticket #467522 in your message so we can assist you promptly and with full context.

Our support team is committed to helping resolve your issue quickly, whether it’s related to connectivity, driver installation, or device setup, and we’ll guide you step by step, even if you have limited internet access at the start.

Thank you again for your feedback and patience. We look forward to hearing from you directly so we can assist further.

Michael S.
Product Support Specialist
Plugable Technologies
support@plugable.com | plugable.com/support