I purchased a new 7 port high performance HUB for my new computer. I have plugged the device into an outlet, it powers up. I have plugged a few external hard drives into the HUB and plugged the HUB into my computer. I have went to File Explorer. My new computer is not recognizing the HUB or any of the drives? Suggestions?
Hello Mark,
Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.
We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the hub with your drives attached to it into your computer, then go to this page and follow the instructions there:
http://plugable.com/support/plugdebug
Please don’t hesitate to let us know of other questions.
Thanks again for contacting Plugable support and best wishes!
Joshua Henry
Plugable Technologies