Over-heated and ruined USB 2.0 Display Adapter UGA-2K-A


#1

Over-heated and ruined USB 2.0 Display Adapter UGA-2K-A
I recently discovered one of my adapters was extremely hot to touch (it lays on top of my desk and gets plenty of air). After turning off computer and monitor and restarting the entire display adapter no longer works!


#2

Hello Eileen,

I am sorry to hear this. I also saw you opened another thread -> http://support.plugable.com/plugable/…. Please contact me directly at support@plugable.com to get the troubleshooting process started. Please provide me with the following information:

  1. Amazon order ID.
  2. Serial number from sticker on bottom of unit.
  3. Shipping address.

Please also let me know if the display adapter is dead in the water or if we need still solve the skype issue.

Kind regards,
Patric
Plugable Technologies


#3

These are two separate issues with two separate computers (each computer using three Plugable Display Adapters).
The one with the over-heated and ruined USB 2.0 Display Adapter - replied to you directly with information requested.


#4