Only several ports working

Why are only 3 ports (5, 6, and 7) working? The other ports simply don’t work and don’t light up when something is plugged in (the same thing that does work in ports 5, 6, and 7)? It’s the 7 port usb 3.0 hub and I’m using Mac.

Hello Josh,

Thanks for contacting us! We’re sorry to hear that your hub is malfunctioning.

If you haven’t already, please try completing a full reset of the hub by following the below steps.

a) Fully unplug the hub from all devices, power, and USB cable to the host computer.

b) Reconnect the power cable first, USB host cable next, and USB devices last.

If that does not resolve the issue, please let us know. We’re happy to help walk you through the troubleshooting process further.

Thank You,

Plugable Technologies