Only one usb adapter works after system update


#1

Having a problem with dual UGA-4KDP adapters after a system hardware update of a Surface Pro 2 running windows 10 build 14393. Prior to the update, both monitors were working: the UGA-4KDP adapters are plugged into an Anker USB 3.0 hub.

After the update, either monitor works when it is the only one plugged in to the USB hub. When both are plugged in, both monitors go dark.


#2

I have found a fix for this issue. Under “Advanced display settings”, the two dark monitors were both showing “Disconnect this display” in the “Multiple displays” drop down. I changed this to “Extend desktop to the display” for both monitors, then clicked Apply. This new setting holds even after a restart.


#3

Hi Peter,

Excellent, appreciate the update!

Best wishes,
Gary


#4