One of my monitors constantly freezes when connected to my docking station

Discontinued Products USB3-HDMI-DVI
1

I have a Plugable USB 3.0 docking station connecting my Dell laptop to two Dell monitors. One monitor, a Dell U2410, constantly freezes.

2

Hi Steve,

Thanks for getting in contact with us. I’d be more than happy to help you with your Plugable docking station. In order to better assist you, I’ll need a bit of additional information.

Could you please provide the logs produced by our tool Plugdebug, you can find it here and then send them to me at support@plugable.com.

http://plugable.com/support/plugdebug

Once we have those logs, we’ll start trying to figure out what exactly is going on with your setup.

Regards,

Stephen
Plugable Technologies