One monitor is detected, however it's not displaying anything

1

I recently had to relocate my set up. When I hooked everything back up, the monitor attached via the HDMI cable is not displaying anything:

  • Windows can detect it in the display settings
  • I switched the monitors. Only the one attached via VGA cable is displaying
  • The monitor attached via HDMI was displaying fine prior to being relocated
2

Hi Randy,

Thanks for posting. Good to know everything was working before the relocating; that helps narrow the focus. Let’s try the following:

  1. Disconnect your docking station (power and USB) from your system and keep it disconnected until the last step. In this instance, let’s also disconnect the video cables from the dock as well.

  2. Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel -> Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step

  3. Download and run the DisplayLink Installation Cleaner from:
    https://s3.amazonaws.com/plugable/bin…

  4. Reboot the system, even if not prompted

  5. Download and install the latest DisplayLink 8.4M0 driver from: http://www.displaylink.com/downloads/…

  6. Reconnect monitor cables to your docking station, then reconnect power to the dock, and then USB between the dock and laptop

Please let me know how things work after the above and we can go from there.

Thanks!

3

Thanks for your help Gary.

Sadly, this didn’t work. The monitor attached via HDMI is still not showing anything.

4

Hi Randy,

Thanks for giving that a try. We’ll want to take a look at some system logs to see what the best next steps will be. Can you please collect a set of logs using our tool at the page below:
https://plugable.com/support/plugdebug/

Please collect the logs with both displays attached to the dock, even with the HDMI not functioning.

It will save a .ZIP file to your Desktop which can then be emailed to support@plugable.com (please put ticket 211134 in the subject if possible).

We’ll have a look and advise on what’s next.

Thanks!
Gary