Hi, I have been using the TBT3-UDC1 hub with two monitors connected. When I stream from Netflix, Prime video, Spotify web player, etc. one of my monitors seems to lose signal. From what I’ve read this may be a HDCP issue. The monitor that stays connected is using DP → DP, whereas the monitor that disconnects uses an DP → HDMI active adapter (link below). Can you identify any changes in setup that may correct this issue? Thanks for the help!
Thanks for the recommendation. Upon swapping the display port cables on the hub, I observed the same behaviour on my other monitor that does not have an DP -> HDMI adapter. This leads me to believe that it is a problem with the hub rather than the adapter. Is there any sort of firmware update that could correct this issue, or will a replacement unit be necessary? Also, this behaviour is occuring on DP Secondary of the hub. Thanks for the help.
Thanks for getting back to me with these results. Agreed that based off your testing, the DP to HDMI adapter or the monitor are likely not the culprit.
At this point, I’d like to request some logs from your system in order to best investigate further. Could you please keep the Plugable dock connected to your system (with everything still attached), then navigate to our PlugDebug tool and follow the instructions there?
This will create a ZIP file on your Desktop containing system logs and information. Please send these log files to us at firstname.lastname@example.org with subject “Ticket #305759”.