NVME Enclosure keeps disconnecting

Hi My NVME Enclosure keeps disconnecting on both the provided usb c and usb a cables.
I have sent the plugdebug file via email. The enclosure disk is (W:)
Can you help please?

Thanks

Hi,

Thank you for contacting us directly via email, I have replied back to that email with some troubleshooting steps specific to your system. I recommend we proceed via email, but if you did not receive the reply email please let me know and we can proceed here.

Thank you,

Pat
Plugable Technology
support@plugable.com

Hello,

We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact support@plugable.com and we’ll be happy to help.

Thanks,

Pat
Plugable Technologies
support@plugable.com