Upgraded my laptop from Windows 7 to 10 (without Bluetooth), long story but old adapter was working fine to connect a Bluetooth mouse on Windows 7. Old adapter needed updated drivers but that company wanted almost $30 and didn’t speak English! Nothing worked, so I bought your Adapter (Model USB-BT4LE)- still nothing!
I’ve uninstalled the old software and drivers (as far as I can tell), updated the drivers for the new adapter from your website and for my Mouse from Microsoft. The adapter has a blue light but it does not “see” my Mouse! I’ve restarted my computer in between all of this mess but cannot get my Mouse connected. I’ve spent 2.5 days trying to get this to work and I’m ready scream!