not working out of box


#1

attached to usb 2.0 port. display adapter driver not installed. Tried windows update. Tried CD. removed driver and tried again. nothing seems to fix it. 1. is it fixable. 2. how do I know what else is not working without trying everything.


#2

ethernet doesn’t work either. usb 2.0 port works. Kind of an expensive hub.


#3

Hi Rick,

Thanks for posting, we’ll be able to help.

Could you run our debug tool:
http://plugable.com/support/plugdebug

And send the .zip file it generates along with your Amazon order # to support@plugable.com?

That’ll give us info on what product you have, and what might be going wrong in terms of driver/system.

Thanks for sending that and for your patience while we figure out what’s wrong!
Bernie


#4