Not working after Mac OS 10.9 Update (Plugable USB 3.0 to HDMI)


#1

Hey I updated to 10.9 Mavericks and everything was working fine initially. Then after a couple of days, my 2nd display (a TV hooked up to Macbook via HDMI) doesn’t recognize it any longer. I installed the updated drivers but no luck. Any help?


#2

Hi Jeffrey,

Thanks for posting and I will be happy to help!

Unfortunately, we are unable to support our adapter on Mac OS X due to incompatibilities between the DisplayLink driver and the operating system. Many users experience issues running DisplayLink-attached USB displays with OSX 10.9.x (Mavericks) as well as 10.10 (Yosemite). Because the behavior can be undesirable on many Macs, since the release of Mavericks we have not been recommending our USB graphics devices for use on Mac systems. We do our best to state this in our product listings on Amazon and on Plugable.com to set expectations.

Plugable and DisplayLink have opened tickets with Apple to resolve the issues, but we have no indication if or when they will chose to do so. (As I understand it, DisplayLink has fixed what they can at the driver level, but there’s issues related to the OS itself at this point that were not present in 10.8 and earlier.)

We outline some of the more troublesome issues on our site if you’re interested:
http://plugable.com/2013/10/22/multip…
http://plugable.com/2014/10/22/to-10-…
http://plugable.com/2015/03/16/displa…

And DisplayLink list these issues as well:
http://support.displaylink.com/knowle…

If these limitations prevent you from using the adapter as needed, we certainly do not want you stuck with a product you cannot use. We have a 30-day no-hassle return policy on all of our products via the automated system at Amazon.com/returns. If your purchase is outside of this 30-day return policy, I would be happy to help process a full return for refund if you wish. Please reach out to us directly at support@plugable.com with 'Ticket # 138814" in the subject line and please include your Amazon Order ID for your purchase and we can get the refund process started.

Thank you,

David W.
Plugable Technologies
www.plugable.com/support


#3