Computer just went through windows 11 update. Now Plugable docking station does not full recognize connected home laptop. Works fine with work laptop.
Original Plugable usb C cable. (Works fine with work computer.)
Monitors working
Ethernet internet connection working
USB keyboard not working
USB port on home computer working fine with SSD
Green light does not light
Tested with work computer, and works fine. Green light works.
Help please.
Hello there,
Thank you for contacting Plugable support. I am sorry things are not working as expected while using your Plugable product and I would be happy to help.
Please follow the steps below to make sure that the dock’s DisplayLink driver is updated and working as we expect:
Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep it disconnected until the last step
Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel > Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step
Download, extract and run the DisplayLink cleaner tool (https://plugable.s3.amazonaws.com/bin/DisplayLink/DisplayLink+Installation+Cleaner+10.1.2860.exe)
Once the Cleaner has been run, reboot your computer (even if not prompted to)
Download and install the 11.4 M1 DisplayLink software (https://plugable.s3.amazonaws.com/bin/DisplayLink/DisplayLink+USB+Graphics+Software+for+Windows11.4+M0-EXE.exe)
Reattach the power cable to the dock first. Once the dock is powered on, reconnect the dock to your system
If these steps help, great! If not, would you be able to reach out to us via our ticket system by sending an email to support@plugable.com or by visiting https://plugable.com/pages/support
Sincerely,
Mychal
Plugable Technologies
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