Not recognizing 2nd monitor


#1

I have foillowed the other forum suggestions – removed DisplayLink applications, used the cleaning tool, reinstalled. Still laptop does not recognize HDMI or DVI connection. I have the zip file to send, but do not have a ticket number.

I noticed Device Manager reports for UD 3900:

Device USB\VID_17E9&PID_4323&MI_00\7&203bebea&1&0000 requires further installation.

On that note, I did not see any further installation happen after connecting the UD 3900 as the instructions suggested would happen.


#2

Hi Dennis,

Thanks for posting!

I’m certainly glad to investigate further into this strange behavior. Please go ahead and send the PlugDebug ZIP file to us directly at support@plugable.com with the subject line: “Ticket #262391

For any potential future inquiries (or any user reading this post), you do not need a ticket number to contact us – please simply email support@plugable.com and a ticket will be created for you.

Thanks for giving us a chance to help!

Mitchell


closed #3

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