Not detecting my secondary monitor - now what?

my plugable is not detecting my monitor - is there something I can do?

Hi Jon,

Thanks for posting your question here! I am sorry to know you are having trouble with the display connected through one of our products.

Could you run the DisplayLink support tool (instructions here:… ) and email the .zip to along with a link to this thread and your Amazon Order ID?

This would give us a better insight as to what is going on. Once we analyze it, we can figure out the next steps.

Thanks for your patience while we figure this out!


For the benefit of anyone who is interested-:

The DisplayLink drivers that are required for the functioning of Graphics port of the Plugable Docking Station UD-160-A was not installed on Jon’s system.

Installing the drivers fixed the issue. The OS detected the external monitor and the display came on.