Not detecting my secondary monitor - now what?


#1

my plugable is not detecting my monitor - is there something I can do?


#2

Hi Jon,

Thanks for posting your question here! I am sorry to know you are having trouble with the display connected through one of our products.

Could you run the DisplayLink support tool (instructions here: http://plugable.com/support/displayli… ) and email the .zip to support@plugable.com. along with a link to this thread and your Amazon Order ID?

This would give us a better insight as to what is going on. Once we analyze it, we can figure out the next steps.

Thanks for your patience while we figure this out!

Regards,
Roze


#3

For the benefit of anyone who is interested-:

The DisplayLink drivers that are required for the functioning of Graphics port of the Plugable Docking Station UD-160-A was not installed on Jon’s system.

Installing the drivers fixed the issue. The OS detected the external monitor and the display came on.


#4