Not Compatible

When I start to download the software; it says “DisplayLink has detected USB graphics software installed from a different vendor” I went into device manager and found one card “intel® HD Graphics” Should I delete this in order to install this?

Hi Travis,

Thank you so much for reaching out to us, I am sorry that you are experiencing this error, but I would be happy to assist!

The Intel(R) HD Graphics driver is associated with the integrated graphics card on your device, and should not be uninstalled! I think instead there is another non-DisplayLink graphics driver installed on your system. The best way to help narrow it down and get it removed would be to send us the output of our PlugDebug application to point you in the right direction!

If you could please keep everything connected and send us the output of our diagnostic utility PlugDebug –> and email it to with “Ticket #182550” in the subject line.

Thank you for your patience,
Product Owner & Technical Support