Not able to get this working after downloading drivers on Mac BookPro

[ejthomp]

I need help Getting this to work on my system.

Model UD-ULTC4K with (2) LG 24MP58VQ monitors and Mac BookPro Vr. 10.15.2

[Mitchell]

Hi Elliot,

You had reached out to directly, but for those who many be running into similiar issues, this is most often a DisplayLink driver issue on macOS:

I assume the displays are not functioning through your UD-ULTC4K docking station. We’ll want to reload the DisplayLink driver in order to get your Plugable dock working again. We’re prepared videos that walk through this process that you can refer to below:

1. Follow our uninstall procedure: https://www.youtube.com/watch?v=VRRLJf6D7vc&feature=youtu.be
2. Follow our install procedure: https://www.youtube.com/watch?v=ixWKrd5SLKs&feature=youtu.be

If you prefer, we offer text based instructions as well on our website:

1. Follow our install procedure: https://plugable.com/drivers/displaylink/mac/#uninstall
2. Follow our install procedure: https://plugable.com/drivers/displaylink/mac/#install_catalina

Please let me know if this helps with restoring your dock functionality.

Thanks for giving us a chance to help!

Mitchell