I am running Windows 10. Installed drivers for LG Monitor and plugable driver. But the max I can see on windows is 1920x1080. How do I get the max resolution of the monitor. It stated support up to 4K resolution.
Thank you for asking!
We have replied to your direct support ticket, and we will update this forum post once we have more information.
Unfortunately the USB3-3900DHE is not capable of running two monitors at the same time with resolutions higher than 1920x1080.
The USB3-3900DHE is capable of running only one display if you wish to use a resolution higher than 1920x1080. With a maximum supported resolution of 25601x1440 @ 50hz over HDMI.
For more information → https://plugable.com/products/usb3-3900dhe
Please feel free to reach out to us directly at email@example.com if you need any further assistance.
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