Not able to connect Xbox One S Controller

Using the “Plugable USB Bluetooth 4.0 Low Energy Adapter (Model USB-BT4LE)” I am trying to connect to my Xbox One S controller (Model 1708) and it is not working. My controller is updated and can be found on other Bluetooth enabled devices.

I’d like to help verify the Bluetooth configuration on your PC.

Please contact us at and reference cease #300167 in the subject line.

• Include your Amazon Order ID for the Plugable Bluetooth adapter.

• Also, could you please run our diagnostic program? It will gather device information and installation logs that will help me understand what is happening.

To do this, please have the adapter plugged into your computer, then go to this page and follow the instructions there:

I look forward to hearing back from you via email.


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