Hello I have a UGA2KA, which was working very well but suddenly some colors started being “noisy”,https://www.youtube.com/watch?v=6cLd5… If I hold the box and apply some pressure the noise changes. I have tested the monitor on other outputs and it works OK. It is only when connected to that specific UGA2KA. I got it from Amazon less than a year ago and have a great experience so far.
Please try a different USB cable. If this does not improve the symptom we can try a pretested replacement unit to rule out hardware failure. To initiate the process email me directly at firstname.lastname@example.org and provide the following information:
- Amazon order ID.
- Serial number from sticker on bottom of unit.
- Shipping address.