No video display on monitor with pugable UD-CA1

Hi, i have connected by USB-C my laptop (Lenovo thinkpad T495S) but Monitor appears as “no signal” cable HDMI and USBC works fine in other devices.

Why I cannot use it? thanks in advance.

Regards
JP

Hello JP, thanks for posting! Sorry to hear of this issue and we’d like to help.

We’ve noticed that you also reached out to us directly at support@plugable.com and we’ve replied to that email. We’ll keep all communication to that email thread and we will update this forum thread once we learn more.

Thank you,

David W.
Plugable Technologies
www.plugable.com/support

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