Thank you for posting about your Bluetooth adapter. I’m sorry it isn’t working to connect your wireless keyboard and mouse.
It sounds like some of the drivers from your previous installation still might be in Windows causing problems.
Could you run our diagnostic program? If there are any remaining drivers, this will allow us to see them, and if it is another problem, it will help us understand that too.
To run the diagnostic, please plug the Bluetooth adapter into your computer, then go to this page, and follow the instructions there:
When you run the program, it will create a zip file on your desktop with your computer name and the date. Please send that file directly to our support email address at firstname.lastname@example.org
Please put “For Ticket #140326” in the subject line.
Of course it it turns out something is wrong with the adapter, we will get a replacement out to you right away.