No support recieved... USB 3.0 7-Port HUB w/PS


#1

I posted an issue yesterday on this board and was told I would get email support, that was 16 hours ago and nothing…

My Problem…
I just purchased a Plugable USB 3.0 7-Port HUB w/premium 5v 4a power supply…

1st issue: It came with an English power cable/plug… This was quickly rectified when then sent me the proper US cable/plug.

2nd issue: After plugging in 7 external hard drive to the hub and powered it up I got NOTHING… the light on the power supply is ON, NONE of the lights on the bub come one after booting the laptop. I have tested each HDD directly on the laptop and they all work fine. I change the port on the laptop that the Hub was plugged into… no difference…nothing.

I am very disappointed as I am back to plugging in each drive separately and of course there are only4 ports on the laptop.

Does anyone have any additional tests I can try? Or should I just return the unit as FAILED.

Thanks
Phill


#2

Hello Phill,

I did send an email to your email address yesterday at 15:53. I would check your email spam filter.

The email was as follows:

"Hello Phill,

Thank you for contacting Plugable support! I’d be more than happy to assist you with this issue.

We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the hub into your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies"


#3