No Sound


#1

I have a DC-125 that does not have have any sound coming out of the headphone jack.


#2

Hi Thad - Thanks for posting! We’ll be able to help.

Quick question: What operating system are you using the DC-125 with?

For more background on configuring USB audio and docking stations on Windows 7, we have a post to help: http://plugable.com/2010/10/28/howto-…

Thanks for letting us know!
Bernie


#3

I am using multipoint server 2011


#4

Thanks for the quick reply!

Do you have multiple units of the DC-125 (http://plugable.com/products/dc-125/) to make it easy to isolate down a hardware problem? If not, is there a Windows desktop machine around, on which we could test the DC-125, confirm audio is working, then bring back to WMS 2011 to configure?

Thanks for your patience!
Bernie


#5

I have four other DC-125 units on the same machine and they all have working sound output. I have also tried using working headphones and speakers on the DC-125 but still it does not have any sound.


#6

Hi Thad,

Thanks for your quick reply!

If you swap a working DC-125 with the suspect unit (exchanging headphones and USB connection), and the problem follows the suspect unit, that would confirm it.

In that case, please just email us at support@plugable.com with your Amazon order # and we’ll get a replacement out to you right away.

Thanks for your patience!
Bernie


#7

amazon order #002-3727635-4573065


#8