no signal to samsung monitor connected by hdmi to surface pro


I’ve connected my Surface Pro to the plugable and connected my samsung syncmaster s24b300 monitor with an hdmi cable. The monitor just flashes hdmi/analog on its screen for a little while when I turn it on, but otherwise the screen is black. Any advice on what to do?



Hi Terri, thanks for posting and I will be happy to help!

Would you be able to let us know the specific Plugable product you are using? We will be able to determine troubleshooting steps from there.

Thank you,

David W.
Plugable Technologies


Hi David. I’ve actually been able to get it sorted since I posted this. Sorry to bother you all, but thank you for the response! Plugable is working great! :slight_smile:


What did you do?


I’m having the same issue…help?


Hello Lisa, thanks for posting. We’ll be happy to help. Please contact our direct support email team at with ‘Ticket Number 223767’ in the subject line. Please include the model of the Plugable device you are using, the model of your laptop and the model of the monitor (if different than the Samsung Syncmaster s24b300 referenced in this thread).

We’ll match everything up and begin the troubleshooting process.

Thank you,

David W.
Plugable Technologies