no response after plugging bluetooth usb into an acer s3

Just purchased and plugged in dual mode (low energy and classic) bluetooth usb. No sign of device installer on Acer Aspire 392 with Windows 10.

Hello Art,

I am sorry there are problems getting the driver for the Plugable Bluetooth adapter installed in Windows 10. I would like to help.

In some cases, you need to run Windows Update first in order for the driver to install. To do this, go to Start > Settings (cog-shaped icon) > Update & security > Windows Update, and check for updates. If the driver is found and installed, be sure to restart the computer after the installation.

If these instructions do not help, please let me know and I can help take a deeper look into the problem.