I bought the UD-768PDZ from B&H in Dec of 2023. Today is June 10, 2024 the unit just stopped powering on. Tried multiple outlets. Any idea what’s up with this unit? This thing isn’t even a year old yet. I saw that someone else had a similar problem in the forum.
Hello,
Thank you for contacting us at Plugable and welcome to our forums. I’m sorry to hear about these issues with the UD-768PDZ dock and we can support you as we do warranty our products for 2 years if they happen to be malfunctioning.
As for next steps I would recommend that you contact us directly so we can provide you details on our replacement process. If you could so please, use our contact page and reference ticket #435410 in your email to us.
https://plugable.com/pages/support
I hope to hear back from you soon so that we can further support.
Thanks,
Alberto
Plugable Technologies
Product Owner
Since it’s less than a year old, it should still be under warranty. Please try using a different power adapter and check the power cable for damage. If these don’t work, I recommend contacting B&H customer service or the manufacturer for further assistance. 
Thanks. The unit was bad. Once I received the replacement I plugged the new cord into the unit and it wouldn’t power on. Customer service was great and the new device works as it should.
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