NO POWER! UD-768pdz

I bought the UD-768PDZ from B&H in Dec of 2023. Today is June 10, 2024 the unit just stopped powering on. Tried multiple outlets. Any idea what’s up with this unit? This thing isn’t even a year old yet. I saw that someone else had a similar problem in the forum.

Hello,

Thank you for contacting us at Plugable and welcome to our forums. I’m sorry to hear about these issues with the UD-768PDZ dock and we can support you as we do warranty our products for 2 years if they happen to be malfunctioning.

As for next steps I would recommend that you contact us directly so we can provide you details on our replacement process. If you could so please, use our contact page and reference ticket #435410 in your email to us.

https://plugable.com/pages/support

I hope to hear back from you soon so that we can further support.

Thanks,
Alberto
Plugable Technologies
Product Owner